Delivery
FIRST CLASS RECORDED DELIVERIES
All deliveries are sent First Class via Royal Mail Recorded Delivery Service – this method of shipping requires a signature upon delivery. Our Postage charges are £2.75 for orders within the UK.
If orders are placed before 12pm we will ship the goods on the same day. Please allow 2-3 working days for your goods to arrive.
INTERNATIONAL DELIVERIES
We currently ship Worldwide. Our deliveries for international orders are sent by Airmail and require a signature as proof of delivery. Please allow 20 days for delivery of international orders via Airmail. Please see our shipping rates for details on your zone.
Returns
Satisfaction – Guaranteed!
If you are not completely satisfied with your purchase within 14 days of your order and the item has not been worn, upon the items return using the instruction below, we will exchange or refund the cost of that item less any shipping charges within 28 days from receiving your return. If an item appears faulty, contact us within 48 hours of receiving your parcel and we will arrange a replacement to be sent out at our cost.
Shipping charges are determined at the sole discretion of Aum Brand Ltd.
If the item has not been returned within 14 days, we will still issue a refund and deduct a re-stocking charge – which will be advised at time of refund – maximum 20% of the item cost. Some items are subject to our non-return policy due to hygiene reasons.
Aum Brand will replace or refund most items provided they are returned unused and with the original packaging, with any appropriate tags and labels intact within 14 days of receipt. All items returned for a refund should be unworn and still have all price tickets and labeling intact. We reserve the right to refuse a refund on any items that are not fit for re-sale. This does not affect your statutory rights.
For returns please mark your parcel clearly as RETURNS along with your order number for that item. Please address you parcel to our returns depot at the following address:
Aum Brand Ltd
7, 291 Green Lanes,
Manor House,
London,
N4 2TU.
Refunds
Refunds will only be issued via the original payment method. We will not refund via cash or cheque. For example, an item purchased through Paypal will only be refunded via Paypal and to the account that made the original purchase. Items ordered via a credit or debit card will only be refunded to the original payment card. Please allow up to five days for refunds to show in the account.